Job Title: Reservations AgentFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.The Role Of The Reservations AgentThe Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest's satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the Spa and all Food and Beverage outlets.Other roles include answering incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, and calling to confirm and/or guarantee non-guaranteed reservations.What To Expect From Your Employee ExperienceHourly Rate: $22.20Medical, vision and dental insuranceComplimentary life insuranceShort-term disability insurancePaid time off and holiday401k Retirement PlanExciting training and development opportunitiesComplimentary employee mealsComplimentary room nights at Four Seasons hotels around the worldDiscounted employee parkingAnd Much More!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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